Refund policy

We make sure you only pay for what is actually delivered. This policy explains when and how amounts are refunded at Explorat.

Automatic refunds to your balance

• Failed order: if an order cannot be delivered, its full amount is refunded to your balance automatically.
• Canceled order: if you cancel an order before delivery starts, its full amount is refunded to your balance.
• Partial delivery: if an order completes with less than the requested quantity, the difference for the undelivered quantity is refunded to your balance.

Refunded amounts appear in your balance immediately, and you can use them for any other order.

Completed orders

An order that was fully delivered is not refundable, because the service was provided. For services that include a guarantee, drops are refilled during the guarantee period instead of a cash refund.

Orders that could not complete because of a wrong link, an account that became private, a username change or a deleted post during delivery are not refundable.

Refunding unused balance

If you would like a refund of balance you topped up and did not use, message us on WhatsApp and we will review your request. Once approved, the amount is returned to the original payment method via the MyFatoorah gateway, which may take several business days depending on your bank. Non-refundable payment gateway fees may be deducted.

How to contact us

Send the order ID or payment details on WhatsApp +96599743563 and we will review your case as soon as possible.