FAQ

Questions that come up for every service. For questions about a specific service (price, guarantee, start time), open its page from All services.

Do I need to give my password?

No. The public link to the account or post, or the username depending on the service, is enough. We never ask for your password, login code or any access to your account, and if anyone asks for them in our name, do not give them.

How do I order a service?

Choose the service from the store or the service pages, enter the link and quantity and the price appears instantly, then confirm the order with your phone number and a code sent to you on WhatsApp, and delivery starts automatically. You can also describe what you want in "Easy mode" and the assistant will suggest the right service.

How do I pay?

You top up your balance via KNET, Visa, Mastercard, Apple Pay, Google Pay and PayPal, and each order's price is deducted from your balance when you confirm it. Prices are in US dollars per 1000 and shown in full before you confirm.

How do I track my order?

On the "My orders" page after signing in with your phone number, you can see each order's status and delivered quantity. You can also ask about any order on WhatsApp with the order ID or link.

What happens if an order is not completed?

If an order fails or is canceled before delivery starts, its full amount returns to your balance automatically, and if it is partly delivered, the difference for the undelivered quantity is returned. Details are in the refund policy.

What is the difference between guaranteed and non-guaranteed services?

Services that mention a guarantee or refill in their name are refilled if the count drops within the stated period. Services without a guarantee may drop later due to platform updates and are not covered by refills.

What are the link requirements?

• The account or post must remain public for the whole delivery period.
• Do not change the username or delete the post until the order is complete.
• Do not order the same service on the same link before the previous order is complete, because the orders overlap and cannot be told apart.

Are start times and speeds guaranteed?

They are estimates, as stated in each service's description, and may be delayed depending on platform load. Each service also shows its recorded average delivery time so you can compare services.