Privacy policy

This policy explains what data Explorat (getexplorat.com) collects and how we use and protect it. By using the website or our WhatsApp service, you agree to what it contains.

Data we collect

• Phone number: to sign in with a code sent to you on WhatsApp, and to send notifications about your orders.
• Your name if you enter it, and your order history: the service, public link, quantity, price and status.
• Chat messages: the messages you send in the chat or on WhatsApp, to fulfil your order and reply to you.
• Technical data: IP address and browser type, for security and abuse prevention.

We never ask for or store your social media account passwords or your bank card details.

How we use data

• Fulfilling and tracking orders, and refunding amounts to your balance when needed.
• Replying to your questions: chat and WhatsApp messages are handled by an AI assistant that relies on third-party artificial intelligence services to understand and answer your request.
• Sending notifications about your orders and balance.
• Protecting the website from fraud and abuse.

Sharing data

• Payment gateway (MyFatoorah): you enter your payment details directly with them, and your card details never reach us.
• Service providers who deliver orders: we send them only the public link and the quantity, without your phone number.
• WhatsApp: to send login codes and notifications.

We do not sell your data to anyone, and we only share it as needed to provide the service or when legally required.

Cookies and storage

We use a cookie and local storage in your browser to keep you signed in and remember your preferences. You can delete them from your browser settings at any time, which will require signing in again.

Your rights

You can ask to see or correct your data or delete your account by messaging us on WhatsApp. We may keep some order and payment records for as long as accounting regulations require.